- How to use the site
- THE TRAVEL INVENTORY AND RELATED SERVICES AVAILABLE ON THE SITE ARE PROVIDED BY INDEPENDENT CONTRACTORS (“SUPPLIERS”) THAT ARE NOT AGENTS OR EMPLOYEES OF OPERATOR. UNLESS PROHIBITED BY LAW, ORDINANCE, OR REGULATION, THE OPERATOR DOES NOT ASSUME LIABILITY FOR ANY ACTS, ERRORS, OMISSIONS, REPRESENATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE OR LOSS, INCONVENIENCE, LOSS OF ENJOYMENT, MENTAL DISTRESS OR OTHER SIMILAR MATTER, DELAYED DEPARTURE, MISSED CONNECTION, SUBSTIUTION OF SERVICE OR ACCOMODATIONS, TERMINATIONS OF SERVICE, OR CHANGES IN FARES AND RATES, AND/OR CANCELLATION OR DOUBLE BOOKING OF RESERVATIONS BY THE SUPPLIER.
- ALL TRAVEL DOCUMENTS ARE ISSUED SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED BY SUPPLIERS.
- All content on the Site is subject to amendment without notice. All content is published in good faith but Operator does not check the accuracy of all information provided by Suppliers. Operator corrects errors and omissions upon learning of the same. Operator reserves the right to cancel a reservation, without liability or penalty to you, if an error or omission leads to a material and unreasonable outcome (i.e. a five star hotel sold for $5).
- You must confirm the Supplier’s ability to meet special needs requests such as wheelchair accessible rooms directly with the Supplier. You should confirm this information immediately after confirmation of a reservation by Operator.
- Operator does not provide or service requests for frequent travel points, upgrades, and other discount and membership incentives.
- The Site provides an invitation to you to make an offer to purchase travel inventory. Operator is not making an offer to sell any travel inventory by providing access to the travel inventory to you on the Site. You make an offer to purchase travel inventory when you complete all of the following: read our Terms and Conditions, click on “I have read and agree with the Terms & Conditions stated above” to indicate your approval and understanding of our Terms and Conditions, and click on “Approve” to finalize the offer to purchase the reservation. Operator is free to accept or reject your offer to purchase. Operator’s acceptance or rejection of your offer occurs when notice of the same leaves Operator’s email service except where notice advises you that the booking is “on request.” Upon acceptance of your offer, Operator will charge the entire payment owed (except where the booking is “on request”), including applicable taxes and service fees when applicable, to the credit card that you provided to Operator.
- Reservations depend on availability of travel products and are subject to confirmation upon payment.
- You must ensure that the information that you provide to Operator when making a reservation is accurate. You must inform Operator of any relevant changes to your contact information and/or other relevant changes to the information that you provided to Operator at the time of the reservation.
- The information provided on the Site relating to mapping and distances is provided for informational purposes only and is not a guarantee or warranty of any kind by Operator.
- Hotel cancellation policies vary per reservation and will be disclosed during the booking process and prior to your approval of the reservation. The applicable cancellation policies will be printed on your reservation voucher.
- A fee consisting of full amount paid (NO REFUND) will be assessed for no shows without cancellation or changes made less than 24 hrs prior to check-in date.
- ALL CANCELLATIONS, CHANGES, AND COMPLAINTS MUST BE MADE DIRECTLY TO OPERATOR IN REAL TIME AT 786-766-1224. Cancellations and change requests and complaints made directly to the vendor will not be reviewed by Operator.
- All services are subject to Operators and/or suppliers current cancellation rules in addition to cancellation fees imposed by Operator.
- Age restrictions apply to reservation of hotel rooms. Generally, you must be at least 21 years of age to check into a hotel room. Review of the Site is required for specific age restrictions relating to each reservation.
- Rates quoted are per room per night; hotel taxes and service fees are disclosed at the time of reservation, if applicable. Unless specifically stated on your reservation, rates do not include meals.
- Star ratings for travel inventory are for informational purposes only and are not a guarantee or warranty of any kind by Operator. Our star ratings may consider objective criteria (for example, the presence or absence of facilities and services) and/or subjective criteria (for example, ambience and reputation). Our star rating for a hotel is not guaranteed to be equal to or consistent with the star ratings found through any other sources.
- The information provided on the Site relating to mapping and distances is provided for informational purposes only and is not a guarantee or warranty of any kind by Operator of the location of the hotel.
- Reservations and bookings of groups (defined as more than 6 hotel rooms) and/or conventions must be made directly with Operator’s Groups Department. Operator reserves to the right, in its sole discretion, to cancel any reservations made on the Site which should have been referred to Operator’s Groups Department and/or charge purchasers’ credit card for any additional fees and costs related thereto.
- Requests for specific features (i.e. non-smoking facility, bedding type) are not guaranteed by Operator or Supplier. Generally, although not guaranteed, bedding in U.S. and Canada hotels is as follows: Single consists of a room with one bed; Double consists of a room with either one large bed for two people or two single beds; and Triple/Quad consists of a room with two beds accommodating up to 3-4 people. Requests for rollaway beds and cribs may result in additional charges payable directly to the hotel.
- Hotel prices are per room and the aggregate of all hotel assessments and service charges (aggregately “Hotel Fees”) are disclosed to you at the time of booking your reservation. The Hotel Fees may include, but are not limited to, hotel taxes owed by Operator to hotel, sales and use taxes, occupancy taxes, room taxes, excise taxes, value added taxes, and other similar taxes as well as service charges related to Operator’s service and fulfillment of your reservation. The Supplier, not the Operator, collects and remits hotel taxes to the applicable tax authorities wherever applicable.
- The Supplier, not the Operator, is the vendor of your travel inventory. The Supplier, as vendor, collects and remits taxes including but not limited to sales and use taxes, value added tax, excise tax, facility taxes, and other imposed taxes to the applicable tax authorities wherever applicable. Operator is not a vendor or co-vendor associated with the Supplier. The service charge or Fees imposed by Operator on your reservation is retained by Operator solely to service and fulfill your reservation requests.
- Rates are only guaranteed after receipt by Operator of full payment and acceptance of your offer to purchase. Adjustments to rates will not be made after full payment and acceptance of your offer to purchase, nor shall any subsequent rate reduction be made retroactive. Rates and schedules are subject to change without notice prior to payment and acceptance of your offer to purchase.
- Generally, restrictions apply to children and minors travelling alone, and Suppliers’ rules may forbid such travel. It is your obligation to check the information on the Site before making a reservation for an individual traveling alone who is under the age of 21.
- Rates and Hotel Fees do not include any additional fees imposed by the Supplier for cribs, rollaway beds, resort fees, baggage fees, gratuities, meals and beverages, mini-bar snacks, shows, tours, tips, telephone calls, liquor, laundry, and other surcharges or other services and purchases of a personal and/or supplementary nature which are not otherwise specified in the quoted rates or which are excluded from the price. The Supplier will assess these additional fees, charges, and surcharges directly to you. All personal charges must be paid at the time of service, prior to departure from the hotel, or as designated by Supplier.
- A major credit card or cash deposit may be required upon check-in at the hotel.
- Fees assessed by payers’ credit card processer, including international credit card transactions fees, will not be refunded by Operator. Note that Operator may use credit card processors that process the credit card payment transaction outside your local area.
- You must be 18 years of age and capable of legally entering into a binding contract to make a payment payment for travel inventory on the Site.
- Reservations must be paid in full by credit card at the time of reservation.
- Operator restricts usage of third-party credit card. You must have sufficient credit balance on the credit card to complete the transaction.
- Operator reserves the right to automatically charge the credit card upon acceptance of your offer to purchase travel inventory. Operator reserves the right to re-invoice in the event of clerical errors.
- Cancellations, Amendments, Exchanges, & Complaints
- Once Operator sends you a confirmation of your purchase, a minimum cancellation fee shall apply. The applicable cancellation policies will be printed on your reservation voucher.
- Hotel cancellation policies vary per reservation and any additional cancellation fees above those stated below will be disclosed during the booking process and prior to your final approval of the reservation.
- Cruise and vehicle rental cancellation policies vary per reservation and will be disclosed during the booing process and prior to your final approval of the reservation.
- All cancellations and complaints must be made directly to Operator using Operator’s numbers provided on your voucher. All complaints must be made when you know or should have known of the matter raised; generally, all complaints should be made at the start of or during consumption of the travel inventory (i.e. check in date for hotels, pick up of vehicle for vehicle rental, and embarkation time for cruises).
- All complaints that are not made at the start of or during consumption of the travel inventory purchased shall be made as follows: either by calling Operator’s customer service center at 786.766.1224 OR by contacting Operator’s customer service center by email at firstname.lastname@example.org.
- Requests for amendments to and/or exchanges of purchases are not permitted. You must provide accurate details when making a reservation.
- A complaint will be considered to be timely if you make the complaint when you know or should know of the matter relating to the complaint, provided however, all complaints must be submitted to Operator in writing no later than 30 days after end of service or, if travel inventory was not consumed, check in date. The request must include the return of all issued documentation. Untimely requests for refunds or compensation will not be reviewed.
- Cancellation requests and complaints made directly to the Supplier will not be reviewed by Operator.
- Refunds and No-Shows
- Timely requests for refunds that were not satisfactorily addressed in real time must be submitted to Operator in writing no later than 30 days after end of service (end of service means the final date of consumption of travel inventory, or if travel inventory was not consumed, reserved start date. The request must include the return of all issued documentation. Requests for refunds after this time period will not be reviewed.
- If you fail to check into your hotel on the day of your reservation and do not advise Operator and hotel of the same, the remaining portion of your reservation may be cancelled without further notice. Unless specified otherwise in your reservation, you may not receive a refund for all or part of your reservation. Operator reserves the right to determine whether to provide a refund for consumed travel products.
- All refunds are subject to the above provisions governing cancellations and changes, including applicable fees, and are further subject to any such fees or other charges imposed by Suppliers. No refunds will be awarded if Operator is charged for the service or travel inventory.
- Acceptance of a refund constitutes a waiver by the customer of all rights and remedies under applicable law other than the amount of the refund.
- Travel Specifications
- Special Travel Requirements
The Suppliers of Travel Inventory do not necessarily have the appropriate special services and equipment to accommodate persons with disabilities or special needs. Please advise Operator of any special requests at the time of reservation and Operator will forward the request to the appropriate Supplier. Operator can not guarantee that such requests can be fulfilled by Supplier.International Travel
Passports, identification documents, visas, visa waivers, and/or related travel document requirements vary by country of origin and destination (including transit points). It is your responsibility to obtain (for all travelers, including children and infants) all required travel documents, at your own expense, prior to making a reservation. We highly recommend that you obtain current information regarding entry requirements and security before making a reservation. Operator will not refund monies paid due to your failure to obtain the proper travel documents, including but not limited to passports and visas with proper expiration dates. The name(s) on the above travel documents must match the name(s) on the reservations. For travel to the USA by non-US citizens, including transit, Operator recommends that you review the requirements of the US Department of Homeland Security Visa Waiver Program.Security and Health Matters
Operator strongly advises that you review all travel restrictions, warnings, and advisories available to you through the appropriate government agency and through the US Department of State. Operator does not guarantee or warrant that travel to the destinations available on the Site is advisable and/or within acceptable risk guidelines as outlined by the appropriate authorities. It is your responsibility to determine whether vaccinations or other health restrictions/precautions are necessary for travel.
- Legal Policies
- Accepted Use of Site
This Site may be used by you solely for personal and noncommercial uses relating to the examination, review, and purchase of travel inventory on the Site. You must be at least 18 years of age and able to enter into legally binding contracts to use this Site. You are responsible for maintaining the confidentiality of your password, login, and account information. You are financially responsible for all uses of our Site by you and anyone using your password and login information. Operator reserves the right to terminate or restrict your access to all or any component of our Site, refuse service, remove or edit content, or cancel orders, at any time and without advance notice or liability. You are solely responsible for any use of websites that you may access through hyperlinks on our Site. Operator does not control or endorse these hyperlink-accessed websites and disclaims any endorsement of or liability for your use of these hyperlink-accessed websites.Prohibited Use of Site
You may not reproduce, duplicate, modify, copy, distribute, transmit, display, sell, transfer, publish, create derivative works from or otherwise exploit for any purpose the content, software, products, or services or data found on this Site. You may not (i) access, monitor or copy any content or information on this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Operator; (ii) violate the restrictions in any robot exclusion headers on this Site or bypass or circumvent other measures employed to prevent or limit access to this Site; (iii) take any action that imposes, or may impose, in the discretion of Operator, an unreasonable or disproportionately large load on the Operator’s infrastructure; or (iv) deep-link to any portion of this Site (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Operator. You will not use this Site for any purpose that is unlawful and/or prohibited by these Terms, conditions, and notices. You will not use the Site for any speculative, false, or fraudulent reservations.Any information you send to this Site is transmitted at the sole risk of the user. The rates, and terms and conditions of use and purchase of the travel inventory on this Site are subject to change by Operator at any time prior to acceptance of your offer to purchase travel inventory and receipt of Operator of full payment for the same. Reservations and bookings of Groups (defined herein) and/or conventions must be made directly with Operator’s Groups Department. Operator reserves the right, in its sole discretion, to cancel any reservations made on this Site which should have been referred to Operator’s Groups Department and/or charge your credit card for any additional fees and costs related thereto. Operator reserves the right, in its sole discretion, to bar your use of the Site with or without notification.Interactive Use of this Site
Operator may provide you with forums (“Interactive Forums”) that enable you and other third parties to post information and reviews of your travel experiences or other associated content (“Content”). You agree that any use of the Interactive Forums shall (i) be at your own risk; (ii) not include publication on the Site, through any method or format, of Content that infringes upon the rights of any party, including any intellectual or proprietary rights; invades the privacy rights of any party; is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, inflammatory, fraudulent or otherwise objectionable as determined in Operator’s sole discretion; and/or contains viruses or other harmful files. OPERATOR, ITS AGENTS AND/OR EMPLOYEES WILL NOT BE, RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSS, CLAIM, INJURY AND/OR DAMAGE ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF OR EXPOSURE TO THE INTERACTIVE FORUMS, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF OPERATOR AND/OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSSIBLIITY OF DAMAGES. You grant to Operator and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to amend, remove, delete, supplement, publish, distribute, translate, reproduce, and publicly display the Content without notice to you or any third party. Operator has the right to treat the Content as non-confidential and Operator has no obligation to amend, remove, supplement, publish, distribute, translate, reproduce, and publicly display, or offer payment for the Content
LIABILITY AND WARRANTY DISCLAIMER
NOTE: THE LIABILITY AND WARRANTY DISCLAIMERS MADE HEREIN MAY NOT APPLY TO YOU IF THESE DISCLAIMERS ARE PROHIBITED BY REGULATIONS IN YOUR JURISDICTION. FOR EXAMPLE, SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN DAMAGES. IF THESE RESTRICTIONS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS NOT PROVIDED FOR HEREIN.
OPERATOR AND OPERATOR’S SUPPLIERS MAKE NO WARRANTY OR REPRESENTATION OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THIS SITE AND/OR ANY CONTENT, DATA, SOFTWARE, MATERIALS, INFORMATION, PRODUCTS, SERVICES, AND/OR OPERATION OF THE SITE ALL OF WHICH ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU EXPRESSLY AGREE THAT THE USE OF THIS SITE IS AT YOUR SOLE RISK. OPERATOR EXPRESSLY DISCLAIMS ANY RESPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED THAT THE SITE WILL BE ERROR-FREE, SECURE, UNINTERRUPTED, OR VIRUS-FREE. THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ON THIS SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, OPERATOR DISCLIAMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE. THE INCLUSION OR OFFERING OF ANY PRODUCT OR SERVICE ON THIS SITE DOES NOT CONSTITUTE AN ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCT OR SERVICE.
THE SUPPLIERS OF PRODUCTS AND SERVICES FOR OPERATOR ARE INDEPENDENT CONTRACTORS AND ARE NOT AGENTS OF OPERATOR. OPERATOR IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE OR LOSS, INCONVENIENCE, LOSS OF ENJOYMENT, MENTAL DISTRESS OR OTHER SIMILAR MATTER, DELAYED DEPARTURE, MISSED CONNECTION, SUBSTIUTION OF ACCOMODATIONS, TERMINATIONS OF SERVICE, OR CHANGES IN FARES AND RATES, AND/OR CANCELLATION OR DOUBLE BOOKING OF RESERVATIONS OR TICKETS RESULTING THEREFROM. ALL TRAVEL DOCUMENTS ARE ISSUED SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED BY OPERATOR’S SUPPLIERS. OPERATOR, ITS AGENTS AND/OR EMPLOYEES WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSS, CLAIM, INJURY AND/OR DAMAGE ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS SITE, OR FOR ANY INFORMATION SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS SITE, OR FOR ANY USE OF OR EXPOSURE TO THE INTERACTIVE FORUMS ON THE SITE, OR ANY FAILURE OR DELAY, OR THE PERFORMANCE OR NONPERFORMANCE BY OPERATOR OR ITS SUPPLIERS, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF OPERATOR AND/OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSSIBLIITY OF ANY LOSS, CLAIM, INJURY AND/OR DAMAGE.
OPERATOR’S LIABILITY FOR ANY CLAIM MADE BY YOU RELATING TO THE SERVICE AND/OR TRAVEL INVENTORY IS LIMITED TO THE AMOUNT PAID BY YOU TO OPERATOR FOR THE TRAVEL INVENTORY.
Operator is not responsible for any liability or reimbursement due to force majeure events such as strikes, riots, civil unrest, weather, acts of God, technology failures, and other events not within the total or partial control of Operator. Operator is not responsible for any liability or reimbursement due to the improper behavior of the travelers consuming the Travel Inventory.
You will defend and indemnify Operator its officers, directors, employees and agents from and against any claim, cause of action or demand, loss, fine, penalty, or cost, including without limitation reasonable legal and accounting fees, as a result of your breach of the Terms on this Site and your violation of any law or rights of third parties.
The headings in these Terms are for convenience and reference. The headings do not limit or affect the Terms. Your acceptance of these Terms and use of our Site do not create a joint venture, partnership, employment or agency relationship with Operator. You may not assign, delegate or transfer your rights or obligations under these Terms. If Operator fails to act with respect to your breach or anyone else’s breach of the Terms on any occasion, Operator does not waive its right to act with respect to future or similar breaches.
Choice of Law and Related Terms
If a court finds any of these Terms to be unenforceable or invalid, including but not limited to the warranty and liability waivers and limitations, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue to be valid and enforceable. These Terms, together with those items made a part of these terms by reference, make up the entire agreement between us relating to your use of our Site, and replaces any prior or contemporaneous written or oral understandings or agreements relating to the use of our Site. The laws of the State of Florida, USA, govern the Terms and any agreements herein. You hereby consent to the exclusive jurisdiction and venue of courts in Florida, USA in all disputes arising out of or relating to the use of this Site. Any rights not expressly granted herein are reserved in accordance with applicable laws.
Legal notices to Operator shall be sent to: CB4 Inc., 990 Biscayne Boulevard, Office 504, Miami, FL 33132, USA.
TRADEMARKS AND OWNERSHIP
- cb4.travel and other related marks are all trademarks or registered trademarks of Operator.
Licenses and Ownership
All content included on this Site, including but not limited to, data, content, graphics, sound, artwork, the look and feel of the Site, including all page headers, custom graphics, button icons and scripts and computer code, is the property of Operator or the Suppliers of Operator and is protected by United States and international copyright laws. Operator, its subsidiaries, and other third parties own the marks displayed on this Site. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the marks without the express written permission of Operator or the party that owns the mark. Any software that is available on this Site is owned by Operator or its Suppliers. The software on this Site is subject to either the Terms and (i) any license agreement provided at the time of initial use by you or (ii) if no license agreement is provided to you at the time of initial use by you, a grant by Operator of a license for you to use the software for your personal, non-commercial, non-transferable purpose. No warranty or guarantee is made as to the software on this Site.
User Posts on the Site
You disclaim any proprietary, privacy, or ownership rights you may have to any review posts that you make on the Site
MODIFICATION OF TERMS
Operator reserves the right to modify these Terms and our Site at any time without notice to you. Your continued use of this Site will be subject to the Terms in effect at the time of your use.
You agree to abide by the terms and conditions of use and purchase imposed by any Supplier providing travel inventory through the Site.